Frequently asked questions

Most orders ship from US or EU warehouses and arrive in 3–7 business days. A few pieces ship from further afield and take 5–10. Every product page shows its own estimate before you buy — we would rather tell you up front than apologise later.

Yes. Delivery windows and any customs charges vary by country; the estimate on each product page assumes a standard destination. [Confirm which countries you will ship to before launch.]

You'll get a tracking link by email as soon as your parcel leaves the warehouse. If tracking hasn't updated in a few days, that's usually normal in transit — but tell us and we'll chase it.

Probably, yes. Items ship from the warehouse closest to stock, so a ritual set can arrive over a few days. Each parcel gets its own tracking link.

Try anything for sixty days. If your pet doesn't settle, email us and we'll make it right — a replacement, a different ritual, or your money back. You don't need to photograph a chewed bed to prove it.

Send us a photo and we'll replace it. No return needed for damaged goods — posting a broken item back helps nobody.

That is exactly what the guarantee is for. Pets are individuals and no product suits every one of them.

They use vet-approved, natural ingredients like hemp and L-theanine, with no sedatives. Check with your vet first for puppies, pregnant dogs, or any pet on medication — that's not boilerplate, there are real interactions worth knowing about.

On its own, usually not. What shifts things is a routine repeated consistently, with the right product supporting it. That's why every order points you at a ritual rather than just a box.

Each product page lists dimensions. For beds, measure your pet nose-to-tail while they're stretched out and add roughly 15cm — most people buy a size too small.

It's the result of the Calm Quiz: a named ritual matched to your pet's stress signals, with the two or three products that support it. Not a generic list.

No. There's a skip option, and the plan shows either way. We ask because having it in your inbox is genuinely more useful on the night you need it.

No. Everything you log — notes, ticks, photos — stays in your own browser on your own device. Nothing is uploaded.

Card payments through Paystack and Payfast, both of which handle the card details directly — we never see or store them.

Prices are in South African rand (ZAR), and that is what you are charged at checkout. You can switch the display to another currency to get a sense of the cost, but that figure is an approximate conversion — your bank converts from rand at their own rate and may add a foreign transaction fee.